Q & A

Q:  What is the FATTY MEAL needed with The flea medicine Lufenuron?

A:   Wet dog or cat food is ok as a fatty meal but not the low fat Variety, adding a teaspoon of OLIVE or cooking oil makes it 10 times better as a fatty meal. Dry food is not considered a Fatty meal, you can mix it with wet food and a teaspoon of oil to make it appropriate.

Tuna in oil is excellent

Some people use the oil from Omega 3 capsules, this is also a good idea since it comes usually from fish, but please use more than 1 capsule, at least 2 to get enough oil to do the job.

Q: How old should my cat or dog be to use the flea and dewormer products?

A: Pets should be 6 weeks and older.

Q: Can your capsules be opened?

A: Yes the gelatin capsules can be opened and powder mixed with food instead of giving it whole, it does not make any difference in effectivness.

Q: Why you do not keep a record of my credit card on file for easier reordering?

A: We take security very seriously, when you pay with your credit card you are on an SSL secure connection with the processing bank, the information you send is encrypted and once the payment go through your card number and information are no longer available online or on our servers, we can only see the last 4 digits, it may be a little inconvenient but way more secure than keeping you credit card number on a server somewhere.

Q: Why I did not receive extra bonus capsules like I used to with multiple orders?

A: Unfortunately the price of almost every material and supply we use went up, we are trying to save money here and there to avoid increasing our products price, cutting down on free capsules in one of the measures we took to save.

Q: I ordered two packs of the monthly free control  and one pack of the dewormer but when I opened the envelope I got in the mail there was only one box inside, what should I do?

A: Well first before contacting us open that one box you received, Your three (or more or less) orders will be inside that box, in order to save money and the environment we use fewer boxes as possible to send the orders, depending on the product and capsule size one box can fit  quite a few orders.

Q: Your shipping options for first class mail says 3-7 business days for delivery, it has been more than that and still did not receive my order?

A: As we posted on our home page, orders placed before 1pm Pacific time on business days will be shipped that same day, orders placed after 1 pm or placed any time on Saturday or Sunday will ship the next business day. Once a package is given to the postal service it is out of our control. Since Covid19  started there has been a major slowdown in mail processing and delivery due to the extra precautions taken by the USPS. Less than 1% of packages ever get lost so do not worry you should receive your order,  a bit late some times but these are the times we line in now.